@book{216289,
	author = {Horch, John W. and ebrary, Inc.},
	title = {Practical guide to software quality management},
	publisher = {Artech House,},
	year = {2003.},
	series = {Artech House computer library},
	address = {Boston, MA :},
	edition = {2nd ed.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10081955}
}