@book{210596,
	author = {Shurtleff, Mary Galbreath. and ebrary, Inc.},
	title = {Building trust},
	publisher = {Crisp,},
	year = {c1998.},
	series = {Fifty-minute series book},
	address = {Menlo Park, Calif. :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10057988}
}