TY  - BOOK
AU  - Cassara,Lou
ED  - ebrary, Inc.
TI  - From selling to serving: the essence of client creation 
AV  - HF5415.5 .C38 2004eb
U1  - 658.8/12 22
PY  - 2004///
CY  - Chicago, IL
PB  - Dearborn Trade Publishing
KW  - Customer relations
KW  - Selling
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Be a first rate version of yourself -- The essence of attraction -- The power of your authentic intentions -- Discovering your value -- Knowing why people work with you -- Communicating clearly, effectively, and with purpose -- The energy of relationships -- The language of trust -- The caring conversation -- Identifying your real products -- Saying what you mean, meaning what you say -- Connecting to your client's real needs -- The moment of truth -- Vision precedes action -- The factors that influence decisions -- Empowering people to commit -- Converting obstacles to opportunities -- Aligning intentions with actions; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10052972
ER  -