TY  - BOOK
AU  - Cleland,Jane K.
TI  - Business writing for results: how to create a sense of urgency and increase response to all of your business communications 
SN  - 0071405704
AV  - HF5726.C56 2003 
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Commercial correspondence
KW  - Handbooks, manuals, etc
KW  - Business writing
KW  - English language
KW  - Business English
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/mh041/2002026329.html
UR  - http://www.loc.gov/catdir/description/mh031/2002026329.html
ER  -