TY  - BOOK
AU  - Farah,Barry S.
TI  - Customer success: beyond customer service to the spirit of enterprise throughout the ranks 
AV  - HF5415.5.F366 1998 
PY  - 1998///
CY  - New York
PB  - Baron Books
KW  - Customer services
KW  - Customer relations
KW  - Success in business
UR  - http://lcweb.loc.gov/catdir/toc/98-71953.html
ER  -