01714nam a22002297a 4500 193010 KE-NaSUL 20260707185317.0 120807b xxu||||| |||| 00| 0 eng d KE-NaSUL Asena,Elsy B 207139 Effects of the implementation and interpretation of ISO 9001 standards within organisational structures: the case of small and medium enterprises Elsy Asena Bulingwa Nairobi Strathmore University 2012 vi, 46p. Includes bibliography The study is carried out to investigate the Effects of the interpretation and the implementation of ISO 9001 standards in small and medium enterprises together with its effects on business performance. The study was conducted in Nairobi in January and February 2012, and the data was collected by the use of questionnaires sent to 15 ISO 9001 certified Small and Medium Enterprises. The study was conducted to investigate how the Small and Medium Enterprises implement the ISO 9001 standards within their organizations and whether the quality management standards have an effect on them or not. The SMEs were found to undergo a series of steps so as to get certified, and the two main one's are training of the entire workforce and auditing process. The conformance standards were found to have a positive effect that gave them a competitive edge, however took time to be felt by the organization. ISO 9001 207140 SMEs 57 Githinji,Nicholas Supervisor 207141 http://examsbank.library.strathmore.edu/xmlui/handle/123456789/1743 click here to access full text lcc PROJ RC 193010 164262