@book{193010,
	author = {Asena,Elsy B and Githinji,Nicholas},
	title = {Effects of the implementation and interpretation of ISO 9001 standards within organisational structures: the case of small and medium enterprises},
	publisher = {Strathmore University},
	year = {2012},
	address = {Nairobi},
	url = {http://examsbank.library.strathmore.edu/xmlui/handle/123456789/1743}
}