01225cam a22003858a 4500 17044010 The World Bank 20260707185238.0 m d cr cn||||||||| 111114s2011 dcu b i000 0 eng 2011045982 9780821389300 (ebook) 9780821389805 (The World Bank)17044010 DLC DLC pcc HN25 .C58 2011 363.6 23 168665 139917 Citizens and service delivery : [electronic resource] assessing the use of social accountability approaches in the human development sectors. Washington, D.C. : World Bank, 2011. 1112 p. cm. Directions in development Includes bibliographical references. Description based on print version record. Municipal services. 73495 Social accounting. 128277 World Bank. 2465 Print Version: 9780821389805 World Bank e-Library. http://elibrary.worldbank.org/content/book/9780821389805 EBK 168665 139917