TY  - BOOK
AU  - Jones, Aaron
TI  - Does your system work for you or the customer?
PY  - 2011///
CY  - Nairobi
PB  - The Kenya Institute of Management
KW  - Customer intimacy
KW  - Customer satisfaction
N1  - -
N2  - Customer service corner article focusing on experience at Sippers Restaurant and Kula Korner
ER  -