@book{155300,
	author = {Jones, Eleri Ellis. and ebrary, Inc.},
	title = {Tourism SMEs, service quality, and destination competitiveness},
	publisher = {CABI Pub.,},
	year = {2005.},
	address = {Cambridge, MA :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10091314}
}