@book{154535,
	author = {Karl{diaer}of, Bengt, and L{diaer}ovingsson, Fredrik Helin. and ebrary, Inc.},
	title = {The A-Z of management concepts and models},
	publisher = {Thorogood,},
	year = {c2005.},
	address = {London :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10088354}
}