@book{153256,
	author = {Bates, Suzanne. and ebrary, Inc.},
	title = {Speak like a CEO},
	publisher = {McGraw-Hill,},
	year = {c2005.},
	address = {New York :},
	note = {Includes bibliographical references (p. 202) and index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10083689}
}