@book{153192,
	author = {Buckman, Robert H. and ebrary, Inc.},
	title = {Building a knowledge-driven organization},
	publisher = {McGraw-Hill,},
	year = {c2004.},
	address = {New York, NY :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10083578}
}