02646nam a22003374a 4500 ebr10120207 CaPaEBR 20260707183216.0 m u cr cn||||||||| 030922s2004 nyu s 001 0 eng 0814472052 CaPaEBR CaPaEBR (OCoLC)647482434 HD42 .S358 2004eb 650.1/3 22 143457 114709 Scott, Gini Graham. 188199 A survival guide for working with humans [electronic resource] : dealing with whiners, back-stabbers, know-it-alls, and other difficult people / Gini Graham Scott. New York : American Management Association, c2004. 215 p. ; 23 cm. Includes index. When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz. Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Conflict management. Interpersonal conflict. 34564 Interpersonal relations. 89 Electronic books. local 190 ebrary, Inc. 191 http://site.ebrary.com/lib/strathmore/Doc?id=10120207 An electronic book accessible through the World Wide Web; click to view 143457 114709