@book{143147,
	author = {Shepherd, Margaret. and Hogan, Sharon. and ebrary, Inc.},
	title = {The art of civilized conversation},
	publisher = {Broadway Books,},
	year = {2005.},
	address = {New York :},
	edition = {1st ed.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10115644}
}