@book{136763,
	author = {Max, Douglas. and Bacal, Robert. and ebrary, Inc.},
	title = {Perfect phrases for performance reviews},
	publisher = {McGraw-Hill,},
	year = {c2003.},
	address = {New York :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10175163}
}