@book{129816,
	author = {Schultz, Don E. and Kitchen, Philip J. and ebrary, Inc.},
	title = {Communicating globally},
	publisher = {NTC Business Books,},
	year = {c2000.},
	address = {Chicago :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10153056}
}