TY - BOOK AU - Schultz,Don E. AU - Schultz,Heidi F. ED - ebrary, Inc. TI - IMC, the next generation: five steps for delivering value and measuring returns using marketing communication AV - HF5415 .S3595 2004eb U1 - 381 22 PY - 2004/// CY - New York PB - McGraw-Hill KW - Marketing KW - Business communication KW - Brand name products KW - Customer services KW - Electronic books KW - local N1 - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries UR - http://site.ebrary.com/lib/strathmore/Doc?id=10153038 ER -