TY  - BOOK
AU  - Carlaw,Malcolm
ED  - ebrary, Inc.
TI  - Managing and motivating contact center employees: tools and techniques for inspiring outstanding performance from your frontline staff 
AV  - HE8788 .M35 2003eb
U1  - 658.8/12 21
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Call centers
KW  - Personnel management
KW  - Customer services
KW  - Management
KW  - Employee motivation
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Electronic reproduction; Palo Alto, Calif.; ebrary; 2009; Available via World Wide Web; Access may be limited to ebrary affiliated libraries
UR  - http://site.ebrary.com/lib/strathmore/Doc?id=10152877
ER  -