@book{129276,
	author = {Bates, Regis J. and Gregory, Donald and ebrary, Inc.},
	title = {Voice and data communications handbook},
	publisher = {McGraw-Hill,},
	year = {c2000.},
	series = {McGraw-Hill series on computer communications},
	address = {New York :},
	edition = {3rd ed.},
	note = {Includes index.},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10152717}
}