hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities Benjamin, Susan 1957- creator ebrary, Inc text Electronic books. nyu New York McGraw-Hill c2008 2008 monographic eng

electronic

electronic resource

xi, 226 p. ; 21 cm. Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations. Susan F. Benjamin. Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Interpersonal relations Interpersonal communication Conflict management HM1166 .B46 2008eb 158.2/6 http://site.ebrary.com/lib/strathmore/Doc?id=10203741 http://site.ebrary.com/lib/strathmore/Doc?id=10203741 CaPaEBR 070306 20260707181736.0 ebr10203741