02865nam a2200373 a 4500 ebr10203741 CaPaEBR 20260707181736.0 m u cr cn||||||||| 070306s2008 nyu s 000 0 eng 2007008360 0071493042 (alk. paper) 9780071493048 (alk. paper) CaPaEBR CaPaEBR (OCoLC)647689762 HM1166 .B46 2008eb 158.2/6 22 126749 100715 Benjamin, Susan, 1957- 53804 Perfect phrases for dealing with difficult people [electronic resource] : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities / Susan F. Benjamin. New York : McGraw-Hill, c2008. xi, 226 p. ; 21 cm. Perfect phrases series Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations. Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Interpersonal relations. 89 Interpersonal communication. 11021 Conflict management. Electronic books. local 190 ebrary, Inc. 191 Perfect phrases series. 171700 http://site.ebrary.com/lib/strathmore/Doc?id=10203741 An electronic book accessible through the World Wide Web; click to view 126749 100715