02767nam a2200349 a 4500001001200000003000800012005001700020006001900037007001500056008004100071010001700112020002800129020003100157040002100188035002100209050002400230082001600254100002800270245020400298260003700502300002500539490002700564505138200591533015201973650002902125650003302154650002502187655002902212710001702241830002802258856013102286ebr10203741CaPaEBR20260707181736.0m        u        cr cn|||||||||070306s2008    nyu     s     000 0 eng    z  2007008360  z0071493042 (alk. paper)  z9780071493048 (alk. paper)  aCaPaEBRcCaPaEBR  a(OCoLC)64768976214aHM1166b.B46 2008eb04a158.2/62221 aBenjamin, Susan,d1957-10aPerfect phrases for dealing with difficult peopleh[electronic resource] :bhundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities /cSusan F. Benjamin.  aNew York :bMcGraw-Hill,cc2008.  axi, 226 p. ;c21 cm.1 aPerfect phrases series0 aWhy address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations.  aElectronic reproduction.bPalo Alto, Calif. :cebrary,d2009.nAvailable via World Wide Web.nAccess may be limited to ebrary affiliated libraries. 0aInterpersonal relations. 0aInterpersonal communication. 0aConflict management. 7aElectronic books.2local2 aebrary, Inc. 0aPerfect phrases series.40uhttp://site.ebrary.com/lib/strathmore/Doc?id=10203741zAn electronic book accessible through the World Wide Web; click to view