@book{124360,
	author = {Mitchell, Paul. and Chaman-Ruiz, Karla. and ebrary, Inc.},
	title = {Communication-based assessment for bank operations},
	publisher = {World Bank,},
	year = {c2007.},
	series = {World Bank working paper ;},
	address = {Washington, D.C. :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10187133}
}