01173nam a2200301Ia 4500 ebr10257166 CaPaEBR 20260707180855.0 m u cr cn||||||||| 041125s2005 onc s 000 0 eng d 9781550226959 1550226959 (bound) : CaPaEBR CaPaEBR (OCoLC)646771075 HF5541.T4 B45 2005eb 116475 91047 Belding, Shaun. Winning with the caller from hell [electronic resource] : a survival guide for doing business on the telephone / Shaun Belding. Toronto : ECW Press, 2005. xviii, 204 p. Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. Telephone in business. 39485 Telephone etiquette. 162313 Electronic books. local 190 ebrary, Inc. 191 http://site.ebrary.com/lib/strathmore/Doc?id=10257166 An electronic book accessible through the World Wide Web; click to view 116475 91047