TY  - BOOK
AU  - Kotter, JP.
TI  - The Heart of change: real-life stories of how people change their organizations 
SN  - 1-57851-254-9
AV  - HD58.8 K645 2002 
PY  - 2002///
CY  - Boston, Massachusetts
PB  - Harvard Business School Press
KW  - Organizational change
N1  - Includes index
ER  -