@book{102703,
	author = {Cabañero-Verzosa, Cecilia. and Garcia, Helen R., and ebrary, Inc.},
	title = {Building commitment to reform through strategic communication},
	publisher = {World Bank,},
	year = {2009.},
	address = {Washington, D.C. :},
	url = {http://site.ebrary.com/lib/strathmore/Doc?id=10340917}
}