Part. I Why powerphrases? An idea whose time has come ; 1. Power up, stand up, speaktall ; 2. Powerphrases 101 ; 3. Poison phrases ; 4. Do you suffer from powerphrase deficiency? ; Part II The six secrets of powerphrases ; 5. Secret #1: It's what you don't say ; 6. Secret #2: It's in the details ; 7. Secret #3: Pick winning words that work ; 8. Secret #4: The power of the simple Truth ; 9. Secret #5: Protect the integrity of your words ; 10. Secret #6: There is power in nice ; 11. A personal note about powerphrases -- Part III Powerphrases in action ; 12. It seems like I've known you forever! ; 13. Make your opinion matter ; 14. The secret power of communicating feelings ; 15. Ask so you will receive ; 16. The power of NO! ; 17. Listen so they speak freely ; 18. When you really blew it ; 19. To get good answers you need good questions ; 20. You don't have to put up with put downs ; 21. Don't resist anger, defuse it ; 22. Use anger as a tool, not as a weapon ; 23. How to disagree without being disagreeable ; 24. Homicide is not an option ; 25. What he says is not what she hears-what she says is not what he hears -- Section IV, Put your best self forward with powerphrases ; 26. Tips, tool techniques, and for the luminous use of powerphrases ; 27. Answers to readers most pressing, vexing, and perplexing communication problems ; 28. Oh my gosh-powerphrases really work! ; 29. Your powerphrases final exam.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.