Customer relationship management [electronic resource] : how to turn a good business into a great one! / Graham Roberts-Phelps.
Publication details: London : Hawksmere, 2001.Description: 230 p. : ill. ; 22 cmSubject(s): Genre/Form: DDC classification:- 658.8/12 21
- HF5415.55 .R63 2001eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10071311
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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