Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross.

By: Contributor(s): Publication details: Chicago : Dearborn Trade, 2004.Edition: 2nd edDescription: xii, 211 pSubject(s): Genre/Form: DDC classification:
  • 658.8/12 21
LOC classification:
  • HF5415.5 .G76 2004eb
Online resources:
Contents:
In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10062699

Includes index.

In the beginning -- More POS stories -- Sam walton's killing me! -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it! -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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