The one to one manager : real-world lessons in customer relationship management / Don Peppers and Martha Rogers.

By:

Peppers, Don

Contributor(s):

Rogers, Martha, Ph.D

Publication details: New York : Currency/Doubleday, c1999.Edition: 1st edDescription: xix, 268 p. ; 20 cmISBN:

0385494084

Subject(s):

LOC classification:

HF5415.5.P46 1999

Online resources:

Contents:

Table of Contents

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
BOOK	Strathmore University (Main Library) Open Shelf	BOOK	HF5415.5.P46 1999	Available		74468

Total holds: 0

Includes bibliographical references and index.

Table of Contents

1) Trusted Agents; 2) Using Technology; 3) Organization, Culture and Change; 4) Customer Focus; 5) Culture of Service; 6) Knowing the Customer; 7) Respecting the Channel; 8) Tool Makers

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