CONTENTS
Preface
Part I
LEARNING FROM CASES
Chapter One. An Introduction to the Case Method
1.1 What to do with the following case
1.2 The Boyd's Catering Case
1.3 Common reactions
1.4 Peeling the onion - looking closer, seeing and understanding more
1.5 Summary
Chapter Two. On Cases and the Case Method
2.1 Just what is a teaching case?
2.2 Where did the case method begin?
How has it evolved?
2.3 What types of teaching cases are there?
2.4 What happens in a case discussion?
2.5 How do case discussions enhance learning?
2.6 Summary
2.7 References for further reading
Chapter Three. Toward Clearer Thinking
3.1 What blocks clear thinking?
3.2 What is tough-mindedness?
3.3 What are key lessons from semantics for case work?
3.4 How do we know?
3.5 What are science's lessons for case work?
3.6 How can we become more sophisticated thinkers?
3.7 Summary
3.8 References for further reading
Chapter Four. Learning from Casework

4.1 How do we make sense of and learn from experience?

4.2 Why is comparison basic?

4.3 Why are contexts and details so important?

4.4 What part do emotions play?

4.5 What is tough-minded sensemaking?

4.6 Summary
Part II
PREPARING CASES FOR DISCUSSION
Chapter Five. Preparing Cases, Steps 1-3: Initial Work
5.1 The Jenna's Kitchens Case
5.2 Becoming familiar with a case
5.3 Listing symptoms. Why now?
5.4 Listing goals. Why now?
5.5 Summary
Chapter Six. Preparing Cases, Step 4: Analytical Work
6.1 What is an analysis? Why now?
6.2 Selecting ideas for an analysis
6.3 A large scope conceptual model for analysis
6.4 Using the conceptual model for analysis
6.5 Ordering facts
6.6 An analysis of the Jenna's Kitchens Case
6.7 Summary
Chapter Seven. Preparing Cases, Step 5: Diagnostic Work
7.1 What is a diagnosis?
7.2 Identifying problems, predicaments, and gaps
7.3 A diagnosis of the Jenna's Kitchens Case
7.4 Summary
Chapter Eight. Preparing Cases, Step 6: Action Planning
8.1 What is action planning?
8.2 Actions that rectify, cope, prevent and enhance
8.3 Criteria for alternative actions
8.4 Steps of action planning
8.5 Action traps
8.6 An action plan for the Jenna's Kitchens Case
8.7 Summary
Chapter Nine. Preparing Iceberg Cases, Searching for Information
9.1 The importance of information search
9.2 The Central Catering Company Case
9.3 Selecting ideas with which to search
9.4 Searching the Central Catering situation
9.5 Summary
Chapter Ten. Outlines for Case Preparation and Case Reports
10.1 An outline for preparing cases
10.2 An outline for a written case report