Listen Actively Win yourself a hearing Work to a joint solution

This video is about the art of persuasion – getting from ‘no’ to ‘yes’. If being right was enough to make others do what we wanted we would not need to be good at persuasion. But is not enough to be right. It also calls for certain skills, like other skills they can be defined and taught. That is the aim of the package. The three skills of persuasion, as presented by the package are:
1. Listening actively and with empathy to the other person’s feelings and taking the cause of those feelings seriously.
2. Describing and explaining your own feelings frankly and assertively without attacking the other person.
3. Handling ideas creatively rather than destructively.