Benchmarking in total quality management [electronic resource] / guest editors: Professor Fiorenzo Franceschini and Dr. Maurizio Galetto.
Series: Benchmarking, an international journal ; 13, no. 4Publication details: Bradford, England : Emerald Group Publishing, c2006.Description: 157 pSubject(s): Genre/Form: LOC classification:- HD62.15 .B46 2006eb
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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10146681
Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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