Includes index.

The best team experience -- Defining a team -- The four team models -- A summary of the four models -- Mismanaging your teams -- Creating a team-based work environment -- A new set of skills -- Roadblocks on your way -- Getting to the new road -- The 10 steps of team building -- Leading your meetings -- Team-spirit key #1 : clear roles and responsibilities -- Team-spirit key #2 : open and honest communication -- Team-spirit key #3 : a supportive and knowledgeable manager/leader -- Team-spirit key #4 : decision-making authority -- Team-spirit key #5 : rewards and recognition -- Make them accountable! -- Watch out for difficult team personalities! -- Going from conflict to collaboration -- Team building as an ongoing process -- The post-its -- The original game -- A real problem -- Well-known leaders -- Team temperature -- The unsighted square -- Conclusion.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.