Customer relationship management
Anderson, Kristin, 1962-
Customer relationship management [electronic resource] / Kristin Anderson, Carol Kerr. - New York : McGraw-Hill, c2002. - xii, 164 p. : ill. - Briefcase books series . - Briefcase books series. .
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Electronic books.
HF5415.5 / .A53 2002eb
Customer relationship management [electronic resource] / Kristin Anderson, Carol Kerr. - New York : McGraw-Hill, c2002. - xii, 164 p. : ill. - Briefcase books series . - Briefcase books series. .
Includes index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Customer relations.
Electronic books.
HF5415.5 / .A53 2002eb