Design for six sigma for service [electronic resource] /
Yang, Kai.
Design for six sigma for service [electronic resource] / Kai Yang. - New York : McGraw-Hill, c2005. - xi, 452 p. : ill. - Six sigma operational methods series . - Six sigma operational methods series. .
Includes bibliographical references (p. 431-435) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Quality control--Statistical methods.
Service industries--Management.
Service industries--Quality control--Statistical methods.
Six sigma (Quality control standard)
Electronic books.
HD9980.5 / .Y36 2005eb
658.4/013
Design for six sigma for service [electronic resource] / Kai Yang. - New York : McGraw-Hill, c2005. - xi, 452 p. : ill. - Six sigma operational methods series . - Six sigma operational methods series. .
Includes bibliographical references (p. 431-435) and index.
Electronic reproduction.
Palo Alto, Calif. :
ebrary,
2009.
Available via World Wide Web.
Access may be limited to ebrary affiliated libraries.
Quality control--Statistical methods.
Service industries--Management.
Service industries--Quality control--Statistical methods.
Six sigma (Quality control standard)
Electronic books.
HD9980.5 / .Y36 2005eb
658.4/013