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Perfect phrases for customer service [electronic resource] : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.

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Publication details: New York : McGraw-Hill, c2005.Description: xv, 222 pOther title:

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Holdings: http://site.ebrary.com/lib/strathmore/Doc?id=10083630

"Make every customer a satisfied customer!" -- Cover.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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