Includes bibliographical references and index.

Introduction -- Developing your communication: deciding where to start -- How should we analyse communication? -- What does communication mean? -- How is communication affected by the organisational context? -- How should we plan and organise professional and business writing? -- What is an effective writing style? -- Effective design and visual aids -- What makes documents effective? -- What is effective interpersonal communication? -- How do interpersonal skills work in practice? -- How can we organise effective meetings? -- How can we plan and deliver effective presentations? -- How can we build effective teams? -- Change, communication and future-gazing.