Citizen relationship management [electronic resource] : a study of CRM in government / Alexander Schellong.

By: Contributor(s): Series: European university studies. Series XXXI, Politics = Publications universitaires europ�eennes. S�erie XXXI, Politics = Europ�aische Hochschulschriften. Reihe XXXI, Politik ; Bd. 560Publication details: Frankfurt am Main : Lang, c2008.Description: xx, 242 p. : illOther title:
  • Citizen relationship management, a study of customer relationship management in government
Subject(s): Genre/Form: DDC classification:
  • 659.2/93208080973 22
LOC classification:
  • JS344.P8 S34 2008eb
Online resources: Dissertation note: Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.
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E-Book E-Book Strathmore University (Main Library) Online Resource Link to resource Not for loan
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Thesis (doctoral)--Universit�at Frankfurt (Main), 2008.

Includes bibliographical references (p. 195-239) and index.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2011. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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