Includes bibliographical references (p. [175]-188) and index.

Introduction: The context of changing communication with the public using digital technologies -- The problem of defining "project digital": making sense of digital technologies in police service environments -- The cultural dynamics of technological change -- Putting the researcher in the field: the performances and positions of the ethnographer in innovative networks of communication -- The cultural history of Programme digital and project ATTACH in the MPS -- Phase one of the relations of production: "kicking-off and the early days" -- Phase two of the relations of production: "moving on and developing e-services" -- The construction of a digital services narrative at European, national and regional levels -- Narratives of service provision in the metropolitan police service: embedding telematics within service narratives -- Participation between service providers and residents: local people's perceptions of services in the East End of London -- Police work and everyday life -- Conclusion -- Appendix: The research methods and objectives of Newham focus groups.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.