Communication skills for the health care professional : concepts, practice, and evidence / Gwen van Servellen.
Publication details: Sudbury, Mass. : Jones and Bartlett Publishers, c2009.Edition: 2nd edDescription: xxxiv, 485 p. : ill. ; 26 cmISBN:- 9780763755577 (pbk.)
- 610.69 22
- R727.3.V36 2009
- W 21
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
BOOK | Strathmore University (Main Library) Open Shelf | R727.3.V36 2009 | Available | 91981 | |||
BOOK | Strathmore University (Main Library) Open Shelf | R727.3.V36 2009 | Available | 91982 |
Includes bibliographical references (p. 439-462) and index.
Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
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