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		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah, 1955- Edition: 3rd ed. Publication details: London ; Philadelphia : Kogan Page, 2000 Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: HF5415.5.C6635 2000. Found in Open Library: Place hold Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Change management excellence [electronic resource] : using the four intelligences for successful organizational change / Sarah Cook, Steve Macaulay, and Hilary Coldicott. by Cook, Sarah, 1955- Macaulay, Steve Coldicott, Hilary, 1961- ebrary, Inc Publication details: London ; Sterling, VA : Kogan Page, 2004 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10074925 (1) Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available The essential guide to employee engagement [electronic resource] : better business performance through staff satisfaction / Sarah Cook. by Cook, Sarah, 1955- ebrary, Inc Publication details: London ; Philadelphia : Kogan Page, 2008 Other title: Guide to employee engagement Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Countries at the crossroads [electronic resource] : an analysis of democratic governance / Jake Dizard, Christopher Walker, Sarah Cook, editors. by Dizard, Jake Walker, Christopher, 1964- Cook, Sarah, 1979- ebrary, Inc Publication details: Lanham, Md. : Rowman & Littlefield Publishers, c2010 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Building a high-performance team [electronic resource] : proven techniques for effective team working / Sarah Cook. by Cook, Sarah ebrary, Inc Series: Softs skills for IT professionals Publication details: Ely, U.K. : IT Governance, 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)
		No cover image available Coaching for high performance [electronic resource] : how to develop exceptional results through coaching / Sarah Cook. by Cook, Sarah ebrary, Inc Series: Soft skills for IT professionals Publication details: Ely, U.K. : IT Governance Pub., 2009 Online resources: An electronic book accessible through the World Wide Web; click to view Availability: Items available for reference: Strathmore University (Main Library): Not for loan (1). Found in Open Library: Place recall Request article Log in to add tags Add to cart (remove)

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