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Redefining health care : creating value-based competition on results / Michael E. Porter, Elizabeth Olmsted Teisberg. by
Publication details: Boston, Mass. : Harvard Business School Press, c2006
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (6)Call number: RA399.A1 P67 2006, ...
Crossing the quality chasm : a new health system for the 21st century / Committee on Quality Health Care in America, Institute of Medicine. by
Publication details: Washington, D.C. : National Academy Press, c2001
Availability: Items available for loan: Strathmore University (Main Library) (5)Call number: RA395.A3I5557 2001, ...
Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein. by
Publication details: Washington, DC : The World Bank, c2008
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: RA399.A74 2008.
Applying quality management in heathcare : a systems approach / Diane L. Kelly. by
Edition: 2nd ed.
Publication details: Chicago, Ill. : Washington, DC : Health Administration Press ; AUPHA Press, c2007
Online resources:
Availability: http://www.loc.gov/catdir/toc/fy0710/2006043480.html (1)
Are you being served? : new tools for measuring service delivery / edited by Samia Amin, Jishnu Das, Markus Goldstein. by
Publication details: Washington, DC : The World Bank, c2008
Online resources:
Availability: Items available for loan: Strathmore University (Main Library) (1)Call number: RA399.D44 A74 2008.
Managing the Quality of Health Care in Developing Countries [electronic resource] by Series: World Bank technical paper ; no. 258 | World Bank e-Library
Publication details: Washington, D.C. : World Bank, c1995
Online resources:
Availability: http://www.worldbank.icebox.ingenta.com/content/wb/610 (1)
Are You Being Served? [electronic resource] : New Tools for Measuring Service Delivery by Series: World Bank e-Library
Publication details: Washington, DC : The World Bank, c2008
Online resources:
Availability: http://www.worldbank.icebox.ingenta.com/content/wb/2509 (1)
Quality of care for oncologic conditions and HIV [electronic resource] : a review of the literature and quality indicators / Steven M. Asch... [et al.], editors. by
Publication details: Santa Monica, CA : Rand Health, 2000
Other title:
  • Oncologic conditions and HIV
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=2004574 (1)
Crossing the quality chasm [electronic resource]. by Series: Richard and Hinda Rosenthal lectures ; 2001.
Publication details: Washington, D.C. : National Academy Press, c2003
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10056947 (1)
Keeping patients safe [electronic resource] : transforming the work environment of nurses / Institute of Medicine. by Series: Richard and Hinda Rosenthal lectures ; 2003.
Publication details: Washington, D.C. : National Academies Press, c2004
Availability: http://site.ebrary.com/lib/strathmore/Doc?id=10072115 (1)
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