TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Marshak,Ronni T.
TI  - Customers.com: how to create a profitable business strategy for the Internet and beyond 
SN  - 0812930371 (acid-free paper)
AV  - HF5415.5.S494 1998 
PY  - 1998///
CY  - New York
PB  - Times Business
KW  - Customer services
KW  - Communication systems
KW  - Internet marketing
KW  - World Wide Web
KW  - Internet
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/random058/98023469.html
UR  - http://www.loc.gov/catdir/samples/random044/98023469.html
UR  - http://www.loc.gov/catdir/description/random0411/98023469.html
ER  -